Paddleboard Warranty

WARRANTY

SportsX provides a limited warranty on our products. Please read through our warranty policy carefully, if you believe your situation complies with the warranty policy upon review, please email us a warranty claim to info@sportsx.ca.  Please provide us with as much detail as possible so we can evaluate your request.

If accepted the product in question must be shipped to our warehouse for inspection. You will be responsible for paying the shipping costs associated with sending us the item. Please consider using a trackable shipping service or purchasing shipping insurance to help protect the shipment and ensure it arrives at our facility.

Once your return is received and inspected, we will send you an email to notify you that we received the item. At SportsX sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product. We will then repair or exchange the item and get it back to you as quickly as we can.

Not Covered Under Warranty: 

Normal wear and tear and aging of product

Cosmetic flaws or variations in colors

Failure to comply with pressure recommendations, assembly/disassembly and handling procedures.

Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage

Damage caused by extreme weather such as leaving paddleboard in the sun which is the leading cause of the paddleboard rupturing

Damage caused by accident, neglect, improper use or handling

Products determined to have been used for any activity other than an activity which is intended and customary for the product

Products used for commercial or rental purposes

Products that have been lost or stolen

Products owned by someone who’s not the original buyer

Products purchased from vendors other than SportsX Paddle Boards

Products purchased in clearance condition

SportsX Paddle Boards reserves the right to terminate the warranty at its sole discretion.

Inflatable Paddle Boards

We guarantee against any abnormal defect in workmanship and materials within this period. 

Not Covered Under Warranty: 

Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.)

Damage or defects caused by wave impact and/or impact with ocean/lake floor

Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps

Damage or defects caused by heel dents also known as pressure dings

Damage to fin or fin box caused by impact to the fin

Lost fins due to improper installation

Damage or delamination caused by overheating as a result of exposure to direct sunlight while not in use

Damage or defects caused by inappropriate storage in temperatures over 32°C and under 0°C

Damage or defects caused by storage of the board in closed, damp conditions such as a wet board bag

Use in excess of the manufacturers recommended maximum pressure and/or load capacity

Boards that have been towed by power or sail boats

Boards that have been structurally or dimensionally altered or modified by customer 

Paddles

We guarantee against any abnormal defect in workmanship and materials within this period. 

Not Covered Under Warranty: 

Damage or defects caused by impact with any materials or objects (rocks, board, etc.)

Damage or defects caused by wave impact and/or impact with ocean/lake floor

Damage or defects caused by transport, loading, unloading, dropping, or out of water handling

Damage due to falling on the paddle

Paddle sinking

Breakage or damage as a result of over extending the adjustable shaft

Breakage or damage of adjustable mechanism due to improper use and/or maintenance 

Leashes

We guarantee against any abnormal defect in workmanship and materials within this period. 

Not Covered Under Warranty:

Damage due to fin cuts

SUP leashes are not covered for use in the surf zone 

Bags

We guarantee against any abnormal defect in workmanship and materials within this period. 

Not Covered Under Warranty: 

Fading

Tears, rips or holes caused by collision or abuse

Zipper damage caused by misuse or improper care and maintenance 

Pumps

We guarantee against any abnormal defect in workmanship and materials within this period. 

Not Covered Under Warranty: 

Damage caused by collision or abuse

Breakage or damage as a result of over extending the pump shaft

Breakage or damage of pump mechanism due to improper use and/or maintenance